![]() The data that SolarWinds Discovery finds can also be used to help your service desk mitigate risks. Within a matter of seconds you have the information you need to effectively troubleshoot and quickly resolve the issue. ![]() Let’s say you have an employee (end user) who is having an issue accessing a particular software.īecause SolarWinds Discovery collects all the software titles installed on your computing device, you can then quickly looking up the employee’s devices and see what version of the software they are currently running. SolarWinds Discovery populates asset information directly into your service desk, giving your technicians visibility into data that can help them diagnose issues quicker. Let’s take a deeper look into the benefits SolarWinds Discovery can bring to the ITSM and ITAM capabilities provided by your SolarWinds Service Desk. On the other hand, SolarWinds Discovery helps you leverage your asset data to support your IT service management (ITSM) and IT asset management (ITAM) processes. The discovery mechanisms used by Orion help you monitor asset performance, generate system alerts, or pinpointing vulnerabilities in your IT infrastructure. However, they are helping your organization solve a different set of problems. ![]() Many SolarWinds solutions have discovery components included, like Network Performance Monitor or Service & Application Manager on the SolarWinds Orion Platform. Now you may be thinking, “Discovery? Don’t I already have this functionality with other SolarWinds products I use?” Depending on the products, the answer is most likely yes. SolarWinds Discovery utilizes cloud-based technology to make it easier to implement, manage, and scale throughout your organization, helping you discover your IP connected devices with just a small footprint. This technology provides your organization the ability to discover, map, and manage your software and hardware assets directly in your service desk. Not to be overshadowed by the excitement around the introduction of SolarWinds Service Desk earlier this summer, we’re excited to introduce you to SolarWinds Discovery.
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